Registration is a mandatory condition to obtain an extended warranty on the frame up to 5 years.

First inspection: Should take place within a period of 30 to 60 days from the purchase date. The inspection must be documented with a proof of purchase and a corresponding entry in the service booklet.

Second inspection: Must be completed up to 240 days from the purchase date. In this case as well, the inspection requires confirmation with a proof of purchase and an entry in the service booklet.

The customer must ensure that the service booklet has been properly filled out and contains all necessary information such as the mechanic's signature, service center stamp, and receipt.

And above all, the warranty booklet, as well as the inspections, because they may be required in the event of pursuing claims under the warranty.

As well as a lack of maintenance or modifications that have not been approved by the manufacturer.

• Component warranty: The standard warranty on the entire bicycle is 2 years from the date of purchase and covers manufacturing defects. It does not apply to parts that undergo normal wear and tear, such as tires, chains, handlebar tape, or brake pads.

• Paint warranty: The warranty on the paint coating is 1 year and covers protection against factory defects in the paint and finish of the frameset.

• Crash replacement: Raccoon offers a program for replacing a frame damaged as a result of accidents that are not covered by the standard warranty. Under this program, a damaged frame can be replaced with a new one for 6,999 PLN, for 3 years from the date of purchase.

• Scope of protection: Applies to factory defects in materials and manufacturing, but does not cover operational wear and tear. The owner must take care of regular maintenance in accordance with the manufacturer's recommendations.

• Exclusions: The warranty becomes void in the case of improper maintenance, modification of the bicycle, or installation of incompatible parts, as well as in the case where the warranty card has been filled out incorrectly or incompletely (scrupulous adherence to service deadlines and frame registration). Claims must be reported directly to the manufacturer.

User Information

Bicycle Application Categories

Recreational use

• The Raccoon bicycle is intended for recreational riding on asphalt roads, bicycle paths, and moderately difficult off-road tracks (e.g., gravel).

• Standard operation, such as commuting to work, weekend trips, or light off-trail routes.

Sport use

• The bicycle can be used for more intensive riding, such as sports training, racing, or riding on more difficult terrain (e.g., mountainous).

• The condition is that the use must be in accordance with the intended purpose of the specific bicycle model (e.g., road bikes only on paved surfaces).

Touring use

• Applies to long bicycle expeditions with a load (luggage), provided that the bicycle has been properly adapted (e.g., installing a rack and panniers).

• The warranty covers use in various weather conditions, as long as the bicycle is regularly maintained.

Exclusions from Warranty

Normal wear and tear of parts

Elements such as tires, inner tubes, brake pads, chain, cassette, cables and housings, pedals, handlebar tapes, grips, etc. are not covered by the warranty because they wear out during normal operation.

Mechanical damage

• Improper transport and storage: Improper mounting of the bicycle on a car rack or during transport can result in damage to the frame, fork, or wheels.

• Accidents and collisions: Collisions with vehicles, other cyclists, or fixed obstacles (e.g., curbs, trees) can cause serious damage to the frame, wheels, drivetrain, and handlebars. Any damage resulting from accidents, collisions, improper use (e.g., jumps, riding on one wheel, overloading) or neglect is not covered by the warranty.

• Falls on uneven terrain, e.g., during riding on gravel, mountain trails, or slippery surfaces, can lead to fractures and deformations.

• Improper use: Riding on terrain for which the bicycle is not adapted, e.g., extreme mountain descents on a road bike, can result in damage to components such as the fork, frame, or shock absorbers.

• Jumps or stunts on bicycles that are not intended for this purpose can lead to frame cracks, damage to wheels, or the drivetrain.

• Overloading the bicycle: Exceeding the maximum load capacity of the bicycle (120 kg - bicycle + luggage/baskets, mounts, etc. + person riding the bicycle), e.g., carrying luggage that is too heavy, can cause damage to the frame, hubs, spokes, and other components.

• Using the bicycle by a person whose weight exceeds the permissible limits may result in deformation of the frame or shock absorbers.

• Lack of maintenance and neglect: Neglecting regular maintenance, such as lack of chain lubrication, can lead to faster wear of components, including sprockets and derailleurs.

• Bolts that are too loose or overtightened can cause damage to threads, fastening elements, or can result in loosening of components, e.g., handlebars or saddle.

• Storing the bicycle in a damp place or in the open air can accelerate corrosion, especially of steel parts.

• Damage resulting from weather conditions: Extreme temperatures can affect the elasticity and strength of some materials, e.g., plastics or rubber elements.

• Rain, snow, and mud can cause corrosion of metal parts and wear of the drivetrain.

• Damage resulting from modifications and inappropriate repairs: Modifications performed on one's own without proper knowledge or the use of non-original parts can lead to damage to components such as derailleurs, brakes, or shock absorbers.

• Improperly conducted repairs, e.g., inaccurate tightening of bolts, can result in play, which can lead to further damage.

Modifications and unauthorized repairs

The warranty does not cover bicycles that have been modified in a way inconsistent with the manufacturer's instructions (e.g., changing frame geometry, welding, gluing, painting).

Loss of warranty also occurs in the case of repairs performed in unauthorized service centers or using non-original spare parts.

Corrosion and damage to the paint coating

The warranty does not cover corrosion or changes in the paint coating resulting from weather conditions, chemicals (e.g., road salt), or improper care.

Paint damage resulting from scratches, chips, or other mechanical damage is also excluded from the warranty.

Inappropriate storage and maintenance

A bicycle stored in conditions exposing it to moisture, extreme temperatures, or other adverse factors may lose its warranty.

Neglecting regular maintenance, including chain lubrication, adjustment of derailleurs and brakes, can result in exclusion from the warranty.

Commercial use

The warranty does not cover bicycles used for commercial purposes, such as rental, bike couriers, passenger transport (e.g., rickshaws), or cargo bikes, unless explicitly stated in the warranty terms.

Warnings Regarding Bicycle Operation

Riding safety

Always wear a protective helmet and appropriate clothing and footwear. Riding without safety gear can lead to serious injuries in the event of an accident.

Before every ride, check the technical condition of the bicycle, in particular the brakes, tires, tire pressure, and correct operation of the derailleurs.

Proper adaptation of the bicycle

Ensure that the bicycle is properly adjusted to your height and weight. Improper fit can lead to loss of control over the bicycle.

Do not use the bicycle for jumps, descents on difficult terrain, or any extreme maneuvers if the model is not intended for it.

Overloading the bicycle

Do not exceed the maximum user weight and luggage load (120 kg - bicycle + luggage/baskets, mounts, etc. + person riding the bicycle) specified by the manufacturer. Overloading the bicycle can lead to damage and loss of warranty.

Avoid carrying additional people if the bicycle is not adapted for it.

Weather conditions

Avoid riding in conditions that may be dangerous, such as a slippery surface, heavy rain, snow, or ice. In such conditions, braking and maneuvering are difficult.

Store the bicycle in a dry and sheltered place. Exposure to moisture can lead to corrosion and other damage.

Regular maintenance

Take care of regular maintenance of the bicycle, including cleaning and lubricating the chain and adjusting the brakes and derailleurs. Neglecting maintenance can lead to damage and dangerous situations on the road.

Use only original spare parts and accessories to avoid losing the warranty.

Modifications and repairs

Do not make independent modifications to the frame or other structural elements of the bicycle. All repairs should be performed by an authorized service center.

Modifications to the braking system, derailleurs, or other components can lead to loss of warranty and pose a threat to the user.

Lighting and visibility

In conditions of limited visibility, such as twilight, night, or fog, always use lighting and reflectors to increase your visibility to other road users.

Improper use

Avoid using the bicycle for purposes other than riding in accordance with its intended use. The bicycle is not adapted for use as a means of transport for carrying heavy loads or for commercial use, unless explicitly stated in the specification.

Bicycle Inspection Before Riding

Checking the brakes

Ensure that both brakes (front and rear) work correctly. Press the brake levers and check if the brake pads or brake rotors contact the rim or rotor.

Brake pads should not be excessively worn, and brake cables should not be cracked or rusted.

Inspection of wheels and tires

Check if the tires are properly inflated. The tire pressure should be in accordance with the value given on the sidewall of the tire.

Ensure that the tires do not have visible cracks, cuts, or other damage.

Wheel rims should be straight, without visible bends, and the spokes well-tensioned.

Chain and drivetrain

Check if the chain is clean and properly lubricated. Avoid an excessive amount of lubricant, which can attract dirt.

Ensure that the derailleurs work smoothly and gear shifting does not cause problems.

Check the condition of the sprockets on the cassette and the crankset – they should not be excessively worn or rusted.

Frame and constituent components

Check if the frame, fork, and other components (e.g., handlebars, stem, seatpost) do not have cracks, deformations, or visible damage.

Ensure that all bolts and mountings (e.g., handlebars, saddle, pedals) are well tightened. The appropriate tightening torque recommended by the manufacturer should be used.

Saddle and handlebars

Check if the saddle is set to the correct height and is well secured.

Ensure that the handlebars are properly positioned and do not rotate in the stem. All handlebar mountings should be well tightened.

Lighting and reflectors

If you plan to ride after dark or in conditions of limited visibility, check if the lighting (front and rear) works correctly.

Ensure that the bicycle is equipped with reflectors in accordance with applicable regulations (e.g., on pedals, front, and rear).

Shock absorbers (if installed)

Check if the front and/or rear shock absorber work smoothly, without oil leaks or other problems.

The stiffness and rebound settings should be adjusted to your weight and riding style.

Operation of All Constituent Components

• Brakes – Check operational efficiency, condition of pads/rotors, and cables.

• Drivetrain – Inspection of the chain, sprockets, derailleurs, and shifters.

• Handlebars and stem – Stability, absence of play, and proper alignment.

• Wheels and tires – Pressure, condition of tires, straightness of rims.

• Saddle and seatpost – Height, stability, and absence of damage.

• Lighting and reflectors – Operation of lamps and presence of reflectors.

• Shock absorbers (if present) – Checking smoothness of operation and tightness.

Cleaning the Bicycle

Cleaning the frame and components

Use a soft sponge, brush, and a mild cleaning agent (e.g., a special liquid intended for washing bicycles or dish soap diluted with water) to wash the frame, wheels, and other components.

Avoid using high-pressure washers, which can damage bearings or introduce water into places where it can cause corrosion.

Rinse the bicycle thoroughly with clean water to remove cleaning agent residues and dry it with a soft cloth.

Cleaning the drivetrain

Clean the chain, cassette, crank, and derailleurs using a dedicated bicycle degreaser. A brush or a special chain cleaning machine can be used to thoroughly remove dirt.

Rinse the components with clean water and dry.

Cleaning the brakes

If you have disc brakes, use a dedicated disc brake cleaner to remove dirt. Do not touch the surface of the rotors with bare hands to avoid leaving greasy marks.

Check the condition of the brake pads and remove any dirt.

Cleaning shock absorbers and seals

If the bicycle is equipped with shock absorbers, wipe them gently with a clean cloth to remove dust and dirt. Avoid using high-pressure washers near the shock absorber seals.

Bicycle Maintenance

Lubricating the chain

After each cleaning, the chain should be lubricated with an appropriate bicycle chain lubricant. Apply the lubricant evenly along the entire chain, and then remove its excess to avoid attracting dirt.

Depending on the weather conditions, you can use dry lube (for dry conditions) or wet lube (for damp conditions).

Lubricating and maintaining other components

Check the condition of cables and housings. If they are corroded or frayed, replace them.

If necessary, apply a small amount of grease to moving parts, such as derailleurs, shifters, hubs, and other places exposed to friction.

Inspection and maintenance of brakes

Check the condition of the brake pads and replace them if they are worn. Adjustment of the brakes may be necessary to ensure proper operation.

In the case of disc brakes, check the thickness of the pads and the condition of the rotors. If they are too worn, replace them.

Checking tire pressure

Regularly check the tire pressure and adjust it according to the manufacturer's recommendations (value given on the side of the tire).

In the case of tire damage (e.g., cracks, abrasions), replace them with new ones.

Shock absorbers and suspension

If the bicycle has suspension, check its operation and regularly service it in accordance with the manufacturer's recommendations. Air shock absorbers require appropriate pressure, which should be adjusted to the user's weight.

Inspection of play and tightening of bolts

Regularly check whether all bolts and mountings are properly tightened, especially those concerning the handlebars, saddle, stem, and wheels.

Ensure that there is no play in the bearings of the hubs, bottom bracket, headset, or pedals.

Bicycle Storage

Storage in a dry place

The bicycle should be stored in a dry place, sheltered from rain and extreme temperatures, to avoid corrosion and damage.

Avoid storing the bicycle near sources of moisture, such as a car wash or a boiler room.

Avoiding long-term storage in the sun

Exposure to the sun can lead to fading of the paint and weakening of materials. Whenever possible, store the bicycle in a shaded place.

Bicycle Assembly Instructions

Proper assembly of the bicycle is crucial to ensure its safe and reliable operation. It is recommended that the assembly be performed by a qualified bicycle mechanic. However, if the user decides to assemble it independently, the following instructions must be strictly followed.

Preparing the bicycle for assembly

Carefully unpack the bicycle from the packaging. Ensure that all parts are complete and free from damage.

Remove all protective materials, such as protective film, foam, or cable ties.

Assembly of the handlebars

Place the handlebars in the stem and tighten the fastening bolts using an Allen key. Ensure that the handlebars are positioned perpendicular to the front wheel.

Check if all elements are properly secured and the bolts are tightened with the appropriate torque (in accordance with the manufacturer's recommendations).

Assembly of the front wheel

Insert the front wheel into the fork, ensuring that the quick release (or thru-axle bolt) is correctly positioned.

Tighten the quick release or thru-axle bolts so that the wheel is stably secured. Check if the wheel rotates freely and does not rub against the brakes.

Assembly of the saddle

Place the seatpost in the bicycle frame and tighten the clamp or fastening bolt. The height of the saddle should be set according to the user's preferences so that it ensures a comfortable and safe riding position.

Ensure that the saddle is aligned with the bicycle frame and does not tilt to the sides.

Assembly of the pedals

The pedals are usually marked with the letters "L" (left) and "R" (right). The right pedal should be mounted on the drive side (chain side), and the left pedal on the opposite side.

Screw the pedals into the appropriate cranks. The right pedal tightens clockwise, and the left in the opposite direction. Use a pedal wrench (15 mm) or an appropriate Allen key.

Ensure that the pedals are well tightened to avoid them loosening during the ride.

Adjustment of brakes and derailleurs

Check the operation of the brakes. The brake pads should evenly contact the rim or rotor. If necessary, adjust the brake cables or the position of the pads.

Test the operation of the derailleurs, checking if the chain smoothly shifts between gears. If necessary, adjust the derailleur cable tension and the limit screws.

Checking tire pressure

Check if the tire pressure is in accordance with the manufacturer's recommendations (values are on the sidewall of the tire). If necessary, inflate the tires to the appropriate level.

Tightening of all bolts and connections

Check all bolts and mountings on the bicycle, including those at the handlebars, stem, seatpost, wheels, and cranks. Ensure that they are properly tightened.

Tighten the bolts with the appropriate torque, in accordance with the manufacturer's recommendations.

Final recommendations

After completing the assembly, perform a test ride to ensure that all components work correctly and no problems occur.

Remember about regular maintenance of the bicycle to ensure its longevity and safe use.

Note: Independent assembly may void the warranty if the assembly is not performed correctly or if damage is the result of incorrect assembly. It is recommended that assembly be performed by a qualified bicycle mechanic.

Component Torque Values

It is recommended to check the manufacturer's instructions for the specific component (Sram, Shimano, Token, WheelsMFG, Zipp, etc.). The values listed below do not apply to all types of components (constituent elements) of the bicycle in which they were mounted.

• Stem to steerer tube clamping bolts - 5-6 Nm

• Handlebar to stem clamping bolts - 5-6 Nm

• Sram Dub crank fastening bolts - 54 Nm

• Shimano HT2 crank pinch bolts - 12-14 Nm

• Seatpost clamp bolt to frame - 5 Nm

• Saddle cradle clamp bolt to seatpost - 12 Nm

• Thru-axles securing the wheel in the frame and fork - 10-12 Nm

• Pedals - 30-35 Nm

• Brake caliper - 8-10 Nm

• Brake lever (shifter) - 3-5 Nm