Crash replacement – original
Program scope:
The program applies to situations where the Raccoon Brigante bike frame has been damaged in an accident (e.g., fall, collision) and is beyond repair.
Damaged frame submission
The customer is required to deliver the damaged frame to an authorized Raccoon service center. The frame must be in a condition that clearly confirms it was damaged as a result of an accident.
New frame selection
The customer has the right to purchase a new Raccoon Brigante frame at a reduced price of 6,999 PLN. If choosing a frame of different value, the price difference is covered by the customer.
Processing time
The frame replacement process should be completed within a specified timeframe, depending on product availability.
Documentation and application
The customer must present proof of purchase of the original bike along with the warranty booklet and apply for the crash replacement service by email at hello@raccooncycles.com
Additional costs
If the customer decides to have the frame transferred at the warranty service center, all related costs will be borne by the customer.
Exclusions
The program does not cover damage resulting from improper use, negligence, or modifications not in accordance with manufacturer recommendations.
It is recommended that customers consult with Raccoon service before proceeding with the replacement to obtain clear information about any potential additional costs.