General Warranty Terms

User Information

Bike Usage Categories

1. Recreational Use
   • Raccoon bike intended for recreational riding on paved roads, bike paths, and moderately difficult terrain routes (e.g., gravel).
   • Standard use, such as commuting to work, weekend trips, or light off-trail routes.
2. Sport Use
   • The bike can be used for more intensive riding, such as sports training, racing, or riding on more difficult terrain (e.g., mountainous).
   • The condition is that the use must be in accordance with the intended purpose of the specific bike model (e.g., road bikes only on paved surfaces).
3. Touring Use
   • Applies to long bike expeditions with load (luggage), provided that the bike has been properly adapted (e.g., installation of rack and panniers).
   • Warranty covers use in various weather conditions, as long as the bike is regularly maintained.

Warranty Exclusions

1. Normal Part Wear
   • Elements such as tires, tubes, brake pads, chain, cassette, cables and housings, pedals, bar tape, grips, etc. are not covered by warranty, as they wear out during normal operation.
2. Mechanical Damage
   • Improper transport and storage – Improper mounting of the bike on a car rack or during transport can result in damage to the frame, fork, or wheels
   • Accidents and collisions – Collisions with vehicles, other cyclists, or fixed obstacles (e.g., curbs, trees) can cause serious damage to the frame, wheels, drivetrain, and handlebars. Any damage resulting from accidents, collisions, improper use (e.g., jumps, wheelies, overloading) or neglect is not covered by warranty.
   • Falls on uneven terrain, e.g., while riding on gravel, mountain trails, or slippery surfaces, can lead to fractures and deformations.
   • Improper use – Riding on terrain for which the bike is not adapted, e.g., extreme mountain descents on a road bike, can result in damage to components such as fork, frame, or shock absorbers.
   • Jumps or stunts on bikes that are not designed for this can lead to frame cracks, wheel damage, or drivetrain damage.
   • Bike overloading – Exceeding the maximum bike capacity (120kg – bike + luggage/baskets, holders, etc. + person riding the bike), e.g., carrying too heavy luggage, can cause damage to the frame, hubs, spokes, and other components.
   • Using the bike by a person whose weight exceeds the permissible limits can result in deformation of the frame or shock absorbers.
   • Lack of maintenance and neglect – Neglecting regular maintenance, such as lack of chain lubrication, can lead to faster wear of components, including sprockets and derailleurs.
   • Too loose or too tight bolts can cause damage to threads, fastening elements, or can result in loosening of components, e.g., handlebars or saddle.
   • Storing the bike in a humid place or outdoors can accelerate corrosion, especially of steel parts.
   • Damage resulting from atmospheric conditions – Extreme temperatures can affect the elasticity and durability of some materials, e.g., plastic or rubber elements.
   • Rain, snow, and mud can cause corrosion of metal parts and wear of the drivetrain.
   • Damage resulting from modifications and improper repairs – Modifications performed independently without proper knowledge or use of non-original parts can lead to damage to components such as derailleurs, brakes, or shock absorbers.
   • Improperly performed repairs, e.g., inaccurate bolt tightening, can result in play, which can lead to further damage.
3. Modifications and Unauthorized Repairs
   • Warranty does not cover bikes that have been modified in a way inconsistent with manufacturer instructions (e.g., changing frame geometry, welding, gluing, painting).
   • Warranty is also voided in case of repairs performed at unauthorized service centers or using non-original replacement parts.
4. Corrosion and Paint Coating Damage
   • Warranty does not cover corrosion or changes in paint coating resulting from atmospheric factors, chemicals (e.g., road salt) or improper care.
   • Paint damage resulting from scratches, chips, or other mechanical damage is also excluded from warranty.
5. Improper Storage and Maintenance
   • A bike stored in conditions exposing it to moisture, extreme temperatures, or other adverse factors may lose warranty.
   • Neglecting regular maintenance, including chain lubrication, derailleur and brake adjustments, may result in warranty exclusion.
6. Commercial Use
   • Warranty does not cover bikes used for commercial purposes, such as rental, bike couriers, passenger transport (e.g., rickshaws) or cargo bikes, unless this is explicitly specified in the warranty terms.

Bike Usage Warnings

1. Riding Safety
   • Always wear a protective helmet and appropriate clothing and footwear. Riding without protection can lead to serious injuries in case of an accident.
   • Before each ride, check the technical condition of the bike, especially brakes, tires, tube pressure, and proper derailleur operation.
2. Proper Bike Adjustment
   • Make sure the bike is properly adjusted to your height and weight. Improper fit can lead to loss of control over the bike.
   • Do not use the bike for jumps, descents on difficult terrain, or any extreme maneuvers if the model is not designed for this.
3. Bike Overloading
   • Do not exceed the maximum user weight and luggage load (120kg – bike + luggage/baskets, holders, etc. + person riding the bike), which are specified by the manufacturer. Bike overloading can lead to damage and warranty void.
   • Avoid carrying additional people if the bike is not adapted for this.
4. Weather Conditions
   • Avoid riding in conditions that may be dangerous, such as slippery surfaces, heavy rain, snow, or ice. In such conditions, braking and maneuvering are impaired.
   • Store the bike in a dry and sheltered place. Exposure to moisture can lead to corrosion and other damage.
5. Regular Maintenance
   • Take care of regular bike maintenance, including cleaning and lubricating the chain and adjusting brakes and derailleurs. Neglecting maintenance can lead to damage and dangerous situations on the road.
   • Use only original replacement parts and accessories to avoid warranty void.
6. Modifications and Repairs
   • Do not make independent modifications to the frame or other structural elements of the bike. All repairs should be performed by an authorized service center.
   • Modifications to the brake system, derailleurs, or other components can lead to warranty void and pose a threat to the user.
7. Lighting and Visibility
   • In conditions of limited visibility, such as dusk, night, or fog, always use lighting and reflectors to increase your visibility to other road users.
8. Improper Use
   • Avoid using the bike for purposes other than riding according to its intended use. The bike is not adapted for use as a means of transport for carrying heavy loads or for commercial use, unless this is explicitly specified in the specification.

Bike Control Before Riding

1. Brake Check
   • Make sure both brakes (front and rear) work properly. Press the brake levers and check that the brake pads or brake discs make contact with the rim or disc.
   • Brake pads should not be excessively worn, and brake cables should not be cracked or rusted.
2. Wheel and Tire Control
   • Check that tires are properly inflated. Tire pressure should be in accordance with the value indicated on the tire sidewall.
   • Make sure tires have no visible cracks, cuts, or other damage.
   • Wheel rims should be straight, without visible warping, and spokes well tensioned.
3. Chain and Drivetrain
   • Check that the chain is clean and properly lubricated. Avoid excessive amounts of lubricant, which can attract dirt.
   • Make sure derailleurs work smoothly and gear shifting is not problematic.
   • Check the condition of sprockets on the cassette and crankset – they should not be excessively worn or rusted.
4. Frame and Component Parts
   • Check that the frame, fork, and other components (e.g., handlebars, stem, seatpost) have no cracks, deformations, or visible damage.
   • Make sure all bolts and fastenings (e.g., handlebars, saddle, pedals) are properly tightened. Use the appropriate torque recommended by the manufacturer.
5. Saddle and Handlebars
   • Check that the saddle is set at the appropriate height and is well secured.
   • Make sure the handlebars are properly positioned and do not rotate in the stem. All handlebar fastenings should be properly tightened.
6. Lighting and Reflectors
   • If you plan to ride after dark or in conditions of limited visibility, check that lighting (front and rear) works properly.
   • Make sure the bike is equipped with reflectors in accordance with applicable regulations (e.g., on pedals, front and rear).
7. Shock Absorbers (if installed)
   • Check that front and/or rear shock absorbers work smoothly, without oil leaks or other problems.
   • Hardness and rebound settings should be adjusted to your weight and riding style.

Operation of All Component Parts

• Brakes – Check operation efficiency, condition of pads/discs and cables.
• Drivetrain – Control of chain, sprockets, derailleurs and shifters.
• Handlebars and stem – Stability, no play and proper positioning.
• Wheels and tires – Pressure, tire condition, rim straightness.
• Saddle and seatpost – Height, stability and no damage.
• Lighting and reflectors – Light operation and presence of reflectors.
• Shock absorbers (if present) – Checking smooth operation and tightness.

Bike Cleaning

1. Cleaning Frame and Components
   • Use a soft sponge, brush, and mild cleaning agent (e.g., special bike washing fluid or dish soap diluted with water) to wash the frame, wheels, and other components.
   • Avoid using high-pressure washers, which can damage bearings or introduce water into places where it can cause corrosion.
   • Rinse the bike thoroughly with clean water to remove cleaning agent residue, and dry it with a soft cloth.
2. Cleaning the Drivetrain
   • Clean the chain, cassette, crankset, and derailleurs using a special bike degreaser. You can use a brush or special chain cleaning machine to thoroughly remove dirt.
   • Rinse components with clean water and dry.
3. Cleaning Brakes
   • If you have disc brakes, use a dedicated disc cleaning agent to remove contamination. Do not touch disc surfaces with bare hands to avoid leaving greasy marks.
   • Check the condition of brake pads and remove any contamination.
4. Cleaning Shock Absorbers and Seals
   • If the bike is equipped with shock absorbers, wipe them gently with a clean cloth to remove dust and dirt. Avoid using high-pressure washers near shock absorber seals.

Bike Maintenance

1. Chain Lubrication
   • After each cleaning, lubricate the chain with appropriate bike chain lubricant. Apply lubricant evenly to the entire chain, then remove excess to avoid attracting dirt.
   • Depending on weather conditions, you can use dry lubricant (for dry conditions) or wet lubricant (for wet conditions).
2. Lubrication and Maintenance of Other Components
   • Check the condition of cables and housings. If they are corroded or worn, replace them.
   • If necessary, apply a small amount of lubricant to moving parts, such as derailleurs, shifters, hubs, and other places subject to friction.
3. Brake Control and Maintenance
   • Check the condition of brake pads and replace them if they are worn. Brake adjustment may be necessary to ensure proper operation.
   • For disc brakes, check pad thickness and disc condition. If they are too worn, replace them.
4. Tire Pressure Check
   • Regularly check tire pressure and adjust it according to manufacturer recommendations (value indicated on tire sidewall).
   • In case of tire damage (e.g., cracks, wear), replace them with new ones.
5. Shock Absorbers and Suspension
   • If the bike has suspension, check its operation and regularly service it according to manufacturer recommendations. Air shock absorbers require appropriate pressure, which should be adjusted to the user’s weight.
6. Play Control and Bolt Tightening
   • Regularly check that all bolts and fastenings are properly tightened, especially those concerning handlebars, saddle, stem, and wheels.
   • Make sure there is no play in hub bearings, bottom bracket, headset, or pedals.

Bike Storage

1. Dry Storage
   • The bike should be stored in a dry place, protected from rain and extreme temperatures, to prevent corrosion and damage.
   • Avoid storing the bike near sources of moisture, such as a car wash or boiler room.
2. Avoiding Prolonged Sun Exposure
   • Sun exposure can lead to paint fading and material weakening. Whenever possible, store the bike in a shaded area.

Bike Assembly Instructions

Proper bike assembly is crucial for ensuring its safe and reliable operation. It is recommended that assembly be performed by a qualified bicycle mechanic. However, if the user decides to assemble it themselves, the following instructions must be strictly followed.

1. Preparing the Bike for Assembly
   • Carefully unpack the bike from its packaging. Ensure all parts are complete and free from damage.
   • Remove any protective materials, such as protective film, foam, or zip ties.
2. Handlebar Assembly
   • Place the handlebars in the stem and tighten the mounting bolts with an Allen key. Ensure the handlebars are positioned perpendicular to the front wheel.
   • Check that all components are properly secured and bolts are tightened to the correct torque (according to the manufacturer’s recommendations).
3. Front Wheel Assembly
   • Insert the front wheel into the fork, ensuring the quick release (or axle bolt) is correctly positioned.
   • Tighten the quick release or axle bolts so that the wheel is securely fastened. Check that the wheel spins freely and does not rub against the brakes.
4. Saddle Assembly
   • Insert the seat post into the bike frame and tighten the clamp or mounting bolt. The saddle height should be adjusted according to the user’s preferences to ensure a comfortable and safe riding position.
   • Ensure the saddle is aligned with the bike frame and does not tilt sideways.
5. Pedal Assembly
   • Pedals are usually marked with “L” (left) and “R” (right). The right pedal should be mounted on the drive side (chain side), and the left pedal on the opposite side.
   • Thread the pedals into the appropriate cranks. The right pedal is tightened clockwise, and the left pedal counter-clockwise. Use a pedal wrench (15 mm) or an appropriate Allen key.
   • Ensure the pedals are securely tightened to prevent them from loosening during riding.
6. Brake and Derailleur Adjustment
   • Check the brake operation. Brake pads should make even contact with the rim or rotor. If necessary, adjust the brake cables or pad position.
   • Test the derailleur operation, checking that the chain shifts smoothly between gears. If necessary, adjust the derailleur cable tension and limit screws.
7. Tire Pressure Check
   • Check that the tire pressure complies with the manufacturer’s recommendations (values are found on the tire sidewall). If necessary, inflate the tires to the appropriate level.
8. Tightening All Bolts and Connections
   • Check all bolts and fasteners on the bike, including those on the handlebars, stem, seat post, wheels, and cranks. Ensure they are properly tightened.
   • Tighten bolts to the correct torque, according to the manufacturer’s recommendations.

Final Recommendations

• After assembly, perform a test ride to ensure all components are functioning correctly and there are no issues.
• Remember to regularly maintain your bike to ensure its longevity and safe use.

Note: Self-assembly may void the warranty if assembly is not performed correctly or if damage results from improper assembly. It is recommended that assembly be performed by a qualified bicycle mechanic.

Component Torque Values

It is recommended to check the manufacturer’s instructions for each component (Sram, Shimano, Token, WheelsMFG, Zipp, etc.). The values listed below do not apply to all types of components (parts) installed on the bike.

• Stem bolts to steerer tube – 5-6 Nm
• Handlebar bolts to stem – 5-6 Nm
• Sram Dub crank bolts – 54 Nm
• Shimano HT2 crank pinch bolts – 12-14 Nm
• Seatpost clamp bolt to frame – 5 Nm
• Saddle rail clamp bolt to seatpost – 12 Nm
• Thru-axles securing wheel in frame and fork – 10-12 Nm
• Pedals – 30-35 Nm
• Brake caliper – 8-10 Nm
• Brake lever (shifter) – 3-5 Nm