Store Regulations

What information does this document contain?

The Privacy Policy contains all information regarding the protection of your personal data, including your rights and the purposes for which we process it.

The policy consists of four parts:

I. GLOSSARY OF TERMS

    • Seller, Data Administrator – PRZEMYSŁAW SZOPA, with its registered office in Rzeszów, ul. Św. Rocha 99, 35-330 Rzeszów, Tax ID: 8133723575, National Business Registry Number: 364806110, phone no.: 575108055, email address: hello@raccooncycles.com.
    • Store, Online Store – a website belonging to the Seller, available at www.raccooncycles.com, through which the Buyer can place Orders.
    • Buyer, Customer – any entity placing an order in the Store (Consumer or a person not having the status of a Consumer).
    • Consumer – a Buyer who is a natural person performing a legal act (a sales contract via the Store) not directly related to their business or professional activity (Art. 22(1) of the Civil Code).
    • Regulations – these Regulations.
    • Goods – a movable item available for sale in the Store.
    • Order – a declaration of will by the Buyer, directly aiming at concluding a distance sales contract for Goods via the Store, specifying at least the type and quantity of Goods.
    • These Regulations define:
      • the procedure for placing Orders and concluding sales contracts,
      • changes to and fulfillment time of the Order,
      • the right to withdraw from the sales contract,
      • payment methods, prices,
      • terms of Goods delivery,
      • other rights and obligations of the parties to the sales contract,
      • the complaint procedure,
      • personal data protection rules,
      • Store registration rules,
      • technical conditions,
      • final provisions.

II. PROCEDURE FOR PLACING ORDERS AND CONCLUDING SALES CONTRACTS

    • The placement of a specific Good on the Online Store’s website along with its price does not constitute an offer for sale, but merely an invitation for Buyers to submit offers.
    • An Order is placed by the Buyer in electronic form and constitutes an offer to conclude a sales contract for the Goods placed on the Online Store’s website at the price specified therein. To place an order, it is necessary to click the button labeled “Buy and Pay”.
    • Immediately after placing the Order, the Customer receives confirmation of order acceptance in a confirming email message (in accordance with Art. 66(1) §1 of the Civil Code). Confirmation of Order acceptance does not yet constitute acceptance of the Order by the Seller.
    • The Seller shall immediately, no later than within 5 (five) business days after receiving the Order, verify the possibility of fulfilling the Order, including in particular the availability of the Goods – and inform the Buyer whether the Order is accepted. In the event of Order acceptance, a sales contract for the Goods is concluded between the Seller and the Buyer, subject to point VII.
    • Should the period indicated in paragraph 4 prove insufficient, the Seller may ask the Buyer for an extension.
    • Technical actions related to placing an order, including selecting goods, adding them to the cart, indicating the payment method, correcting errors in the order, etc., are described on the website www.raccooncycles.com.

III. ORDER CHANGES AND FULFILLMENT TIME

    • The Buyer may make changes to the Order until the Seller dispatches the shipment with the ordered Goods. Changes can be made by contacting the Seller by phone or by sending an email to hello@raccooncycles.com.
    • Information about the availability of the Goods is displayed next to each item.
    • The Order fulfillment time is the sum of the time it takes for the Seller to hand over the shipment to the carrier and the time it takes for the carrier to deliver the shipment to the Customer. This time is specified in the description of individual Goods and in no case exceeds 30 days from the date of concluding the sales contract for the Goods.
    • In exceptional cases, unforeseeable at the time of concluding the contract, the Order fulfillment period specified in paragraph 3 above may be extended up to 30 days, of which the Buyer will be immediately informed. In such a case, the Buyer may, in particular, cancel the Order (withdraw from the concluded contract) under the terms specified in point IV of the Regulations.
    • An order placed but unpaid will remain reserved for up to 2 business days. If the customer does not contact the store within this period to settle the payment, the order will be automatically canceled.
    • An order for Goods with different fulfillment times is shipped after all Goods have been assembled. The fulfillment time for such an order is equal to the fulfillment time of the order referring to the Goods available at the latest date (according to the value displayed in the Goods description).
    • If the Customer chooses payment by bank transfer or payment card – from the date the Seller’s bank account is credited.

IV.

RIGHT OF WITHDRAWAL FROM THE CONTRACT, EXCHANGE OF GOODS

  • In accordance with the Act of May 30, 2014, on consumer rights (Journal of Laws 2019.134 t.j.), a Buyer who is a Consumer has the right to withdraw from the sales contract without stating a reason, within 14 calendar days from the date of delivery of the goods. To meet the deadline, it is sufficient to send a statement before its expiry.
  • In accordance with the Act of May 30, 2014, on consumer rights (Journal of Laws 2019.134 t.j.), a Customer who is a Consumer has the right to withdraw from a contract for the provision of electronic services without stating a reason, within 14 calendar days from the date of concluding this contract. To meet the deadline, it is sufficient to send a statement before its expiry.
  • Withdrawal is made by submitting a declaration of withdrawal from the contract, in particular using the form attached to the purchase, filled out, scanned, and sent via email to hello@raccooncycles.com or in paper form attached to the returned goods at VELOPOINT Ul. Witolda 8B, 35-302 Rzeszów.
  • The declaration of withdrawal should, in particular, contain the order number, its placement date, the date of receipt of the goods, and an indication of the form of refund for the payment made; if payment was made by traditional bank transfer to the store’s account, it is a refund to the account, and it is necessary to provide the account number for the refund.
  • If the order was paid via mBank payNow service, the refund will be made in the same form as the payment, i.e., via mBank payNow service.
  • In the event of a need to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account assigned to the Customer’s payment card” or “The Seller shall refund payments using the same payment method as used by the consumer, unless the consumer has expressly agreed to a different refund method that does not incur any costs for them.
  • The Consumer is obliged to attach to the return proof of purchase (receipt or VAT invoice) or another document confirming the purchase, if they are unable to attach a receipt or VAT invoice. In such a case, a statement must be attached, describing the reason for not attaching the receipt or VAT invoice, signed, scanned, and sent via email to hello@raccooncycles.com or in paper form attached to the returned goods at VELOPOINT Ul. Witolda 8B, 35-302 Rzeszów.
  • The Seller shall immediately send the Consumer confirmation of receipt of the declaration of withdrawal from the sales contract to the email address provided by the Consumer.
  • The Consumer has the right to withdraw from the contract without incurring costs, with the exception of:
    – additional costs incurred by the Consumer due to choosing a delivery method other than the cheapest, ordinary delivery method offered by the Seller, and direct costs of returning the Goods (costs of –shipping the Goods by the Customer to the Seller),
    – costs of returning items if, due to their nature, these items cannot be sent back by regular mail.
  • The right to withdraw from a distance sales contract, referred to in paragraph 1. does not apply to the Consumer in cases specified in Art. 38 of the Act of May 30, 2014, on consumer rights (Journal of Laws 2019.134 t.j.). This applies in particular to contracts:
    – for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, they will lose the right to withdraw from the contract;
    – in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy their individualized needs;
    – in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
    – in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    – in which the subject of the service are items that, after delivery, due to their nature, become inseparably connected with other items;
    – in which the consumer expressly requested that the entrepreneur come to them to perform urgent repair or maintenance; – if the entrepreneur additionally provides services other than those requested by the consumer, or delivers items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items;
  • If the Consumer exercises the right to withdraw from the contract, the Consumer is obliged to return the Goods to the Seller immediately, i.e., no later than within 14 (fourteen) days, to the Store’s address. The Consumer may also return the Goods by handing them over for collection to a person authorized by the Seller, observing the aforementioned deadlines. To meet the deadline, it is sufficient to send the item before its expiry.
  • The Consumer bears the direct costs of returning the goods (shipping costs), taking into account the necessity of choosing a return method that ensures the Goods reach the Seller in an undamaged condition.
  • The Consumer is liable for any decrease in the value of the item resulting from using it in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning.
  • The Seller, no later than within 14 days from the date of receiving the Consumer’s declaration of withdrawal from the contract, will refund all payments made by the Consumer, with the exception of delivery costs. The Seller will refund payments using the same payment method as used by the Consumer.
  • If the Seller has not offered to collect the item from the Consumer themselves, they may withhold the refund of payments received from the Consumer until they receive the item back or until the Consumer provides proof of its return, whichever occurs first.
  • If the Seller does not receive all necessary information for the refund, i.e., receipt/proof of purchase, a completed and signed return form, they may withhold the refund until the necessary documents are received.
  • The Seller does not accept cash-on-delivery shipments.
  • Regardless of the above, the Consumer may, within 14 calendar days from the date of delivery of the Goods, request the Seller to exchange the purchased Goods for another copy of the same item or another item available in the Store, with an additional payment or refund of the difference in value. In the case of Goods exchange – point IV, paragraphs 3-10 apply accordingly.

V. PAYMENT METHODS, PRICES

    • The Buyer can choose the following payment methods:
      • prepayment:
        • via payNow mBank service – within 7 days from concluding the sales contract for the Goods
        • traditional bank transfer to the store’s account: mBank 63 1140 2004 0000 3002 7934 0508
        • Blue Media S.A. is the entity providing online payment services for card payments.
          Available payment methods:
          Payment cards:
          * Visa
          * Visa Electron
          * Mastercard
          * MasterCard Electronic
          * Maestro
        • The availability of individual payment methods, including especially “cash on delivery” payments, may depend on the selected delivery method for the Product.
        • Detailed information regarding the availability of individual payment methods, as well as associated fees, is contained on the relevant subpage of the Store and is also displayed by the Store during the Order placement procedure (see § II above).
        • In the case of “advance” payments or installment payments (section V, subsection 1.2 and 1.3 of the terms and conditions), payment should be made before delivery of the Products, and in the case of “cash on delivery” payments (section V, subsection 1.1) – upon delivery of the Products.

VI. ORDERING BIKES WITH PICK-UP OPTION AT SERVICE PICK-UP POINTS

    • The Seller allows Customers to purchase a bicycle with delivery to a Service Point chosen by the Customer when placing the order. Delivery to a Service Point involves the necessity of concluding a paid agreement with the Service Point for the assembly of the purchased Goods (bicycle) according to the Service Point’s price list, which is available during the selection process.
    • The sales contract for Goods concluded by the Customer with the Seller via the Store in the case described in § VI, paragraph 1 above, includes the sale of the bicycle by the Seller along with delivery to the Service Point. The assembly service is performed by the Service Point, based on an agreement concluded between the Service Point and the Customer. The Seller is not a party to the agreement regarding the assembly of the Goods (bicycle).
    • To place the aforementioned order, the Customer places an order for goods in accordance with the procedure specified in § II of these regulations.
    • When choosing the delivery method in the order cart, the Customer selects the option “Pick-up at point – ready-to-ride bike”.
    • The Customer does not bear the delivery cost when choosing delivery to a Service Point. The Customer bears the assembly cost according to the Service Point’s price list or other terms agreed directly with the Service Point.
    • The Seller delivers the Goods to the indicated Service Point within the fulfillment period specified in § III above. The Service Point assembles the bicycle within three business days from the date of receiving the bicycle or under other terms agreed directly with the Service Point.
    • The Customer will be informed about the possibility of picking up the bicycle via email or phone, after the bicycle has been prepared by the Service Point.
    • The Customer is obliged to pick up the bicycle within 7 days from the date the Seller provides information about the completed bicycle assembly.
    • Service Points assemble bicycles strictly according to the manufacturer’s specifications for the purchased bicycle. In case the Customer requests additional services (e.g., mounting additional, different structural elements and accessories not included in the Service Point’s price list), they should contact the Service Point or the Seller to verify the cost of the service.
    • The online store does not offer cash-on-delivery payment for bicycles with the Service Point pick-up option. The only possible payment method is prepayment.
    • If the Consumer exercises their statutory right to withdraw from the contract, the Customer is obliged to return the goods to the Seller’s address indicated in § I, point 1 of the regulations (and not to the Service Point). The provisions specified in § IV of the regulations apply to the Customer’s withdrawal from the contract.
    • The Seller is authorized to handle complaints regarding defects in the Goods, and the Service Point is authorized to handle complaints regarding defects in the assembly service.
    • For Goods covered by warranty, rights under this title can be directed to the guarantor. The warranty conditions and guarantor’s details are generally specified in the warranty statement or document.

VII. TERMS OF GOODS DELIVERY

    • The ordered goods are delivered to the Buyer in the manner chosen by them, as specified in the Order placement procedure. The Seller offers the following delivery methods within the Store: a) courier shipment, b) Inpost 24/7 parcel locker, or c) delivery to a Service Point (Stationary Pick-up Point).
    • The Buyer should, if possible, pay due attention to the condition of the shipment upon receipt, in particular whether the shipment has been damaged or destroyed.
    • In case of damage or destruction of the shipment during transport, a damage report must be drawn up in the presence of a Polish Post employee or courier, containing the date and time of delivery, the names of the persons checking the contents of the shipment, its contents, and the condition in which it arrived. If possible, the damage should be documented by taking photographs of the damage and attaching them to the report. This report should be sent to the Seller without undue delay.
    • Performing the actions indicated in paragraphs 2 and 3 above does not condition the Seller’s liability for defects in the Goods but may expedite the complaint procedure.
    • The availability of individual delivery methods, including especially delivery to a Service Point, may depend on the Goods covered by the Order.
    • Detailed information regarding the availability of individual delivery methods, as well as associated fees, is contained on the relevant subpage of the Store and is also displayed by the Store during the Order placement procedure (see § II above).
    • The address to which the Goods are to be sent should be located within the territory of the Republic of Poland. The Seller does not deliver outside this area.

VIII. OTHER RIGHTS AND OBLIGATIONS OF THE SALES AGREEMENT PARTIES

    • During order fulfillment, the Buyer receives email messages with information about changes in order status.
    • The Buyer receives the sales document in electronic form and it is made available to the Buyer for printing via a link shown in the email message, sent to the Buyer within 14 days of product delivery. Upon the Customer’s request, the sales document will be sent in paper form by mail; for this purpose, please contact the helpline. A manufacturer’s or distributor’s warranty card is attached to the purchased product – provided the manufacturer or distributor offers a warranty and provides such a document.
    • The Seller conducts bike sales shipped in three ways: bike for self-assembly, pre-assembled and adjusted bike, and pickup of an assembled bike by Service at a selected pickup point. The Customer chooses the bike delivery method that suits them when placing the order. In case the Buyer assembles the bike themselves, the Buyer should do so according to the instructions provided with the bike by the Online Store. It is recommended to have the assembly performed or checked by a professional bike service.

IX. COMPLAINT PROCEDURE

    • The Seller is obligated to deliver the product in a condition free from defects. In case of discovering defects in the sold item, the Seller bears responsibility as specified particularly in the provisions of articles 556 and 556(1)-556(3) of the Civil Code.
    • A complaint may be filed in particular in writing or using the appropriate functionality of the Online Store website.
    • Before sending the product, the Buyer should contact Customer Service to arrange the time for courier pickup of the shipment.
    • The complained product is collected from the Customer via a courier cooperating with the Seller and at the Seller’s expense.
    • The Seller does not accept shipments sent cash on delivery.
    • The filed complaint should include a photocopy of the purchase receipt and a completed complaint form.
    • The complained product should be sent in packaging that enables safe transport to a specialized service. Alternative packaging is acceptable, but it must guarantee adequate protection of the product during transport, preventing its damage.
    • The complained product should have complete, original equipment.
    • A description of damages should be attached to the complained product along with the situation when (in what situation) the given defect occurs; such description should be as detailed as possible. This description can and should also be made when filing a complaint using the appropriate functionality of the Online Store website.
    • Lack of explicit, written reservation by the Buyer who is not a Consumer that they are using warranty rights means that the Buyer is using rights under the warranty granted by the manufacturer or distributor (if such warranty was granted).
    • The Seller will inform the buyer about accepting or rejecting the complaint immediately, no later than within 14 days from receiving the complaint shipment.
    • Compliance with the requirements contained in §VII sections 2 and 3 and § IX sections 2-11 above is not a condition for complaint consideration, but will allow for more efficient processing.
    • 2 years – duration of seller’s liability under warranty, counted from the day of product delivery.

X. PERSONAL DATA PROTECTION PRINCIPLES

    • Providing personal data is completely voluntary, but necessary to place and fulfill an Order.
    • The Buyer has the right to request access to their personal data, their correction, deletion or restriction of processing, the right to object to processing, as well as the right to data portability. They also have the right to file a complaint with the President of the Personal Data Protection Office.
    • Buyer’s data will be processed for the period related to order fulfillment and service, fulfilling tax obligations, as well as until claims expire or become time-barred.
    • Recipients of Buyer’s data may be entities fulfilling orders on behalf of the Seller and handling their service: shipping companies, accounting firms, product suppliers, bike assembly services, IT solution providers, payment processing companies, banks, debt collection companies, marketing service companies, warehouse service providers, telecommunications service providers, document disposal companies, authorized state authorities.
    • Detailed information regarding personal data and privacy protection is contained in the “Privacy Policy” tab on the Store website.
    • The Administrator may process Buyers’ personal data for the purpose of:
      • Performing activities for which the Buyer has given consent (art. 6 para. 1 lit. a GDPR). Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out based on consent before its withdrawal. Consent constitutes in particular the basis for data processing by the Administrator through the Store.
      • Performing concluded contracts or taking actions to conclude a contract at Customers’ request (based on art. 6 para. 1 lit. b GDPR). This occurs especially in case of making a purchase or using other services offered through the Store. Then Customers’ data will be processed until order or service fulfillment and until claims expire or become time-barred.
      • Performing legal obligations incumbent on the Seller, particularly regarding maintaining proper accounting documentation (art. 6 para. 1 lit. c GDPR). This applies especially to persons with whom the Administrator performed activities resulting in tax obligations, i.e., Buyers.
      • Promoting own goods or services, conducting correspondence as well as creating summaries, analyses and statistics and pursuing claims. The basis for processing in such case is the Seller’s legally justified interest (art. 6 para. 1 lit. f GDPR).

XI. ELECTRONIC SERVICES

    • Definitions
      • Electronic services – services provided without simultaneous presence of parties (remotely), through data transmission at individual User request, namely providing:
        • content of the website located at www.raccooncycles.com
        • “Customer account” service
        • “Contact form” service
        • “Adding reviews of purchased products” service
    • Electronic services
      • Customer account. On the www.raccooncycles.com website, the User has the possibility to register a Customer account. Account registration is not necessary for making purchases, but enables the User to use additional functionalities that facilitate shopping. Customer account functionality includes:
        • tracking order fulfillment statusaccess to User’s order historyaccess to invoicesability to subscribe to newsletterability to add/change address dataability to change account settings

        To register a Customer account, the User is required to provide an active email address. The User may also provide personal data such as: first and last name, residential address, phone number. Providing this personal data is not mandatory, but facilitates and speeds up shopping in the online store.

        The User may delete the Customer account at any time. To delete the Customer account, send a message from the email address assigned to it to the electronic address with a request to delete the account. After receiving the email with a request to delete the Customer account, it will be deleted immediately, but not earlier than after fulfillment of active orders placed by the User in the Online store.
      • Contact form. The contact form is available among others by activating the link located at https://raccooncycles.com/formularz-kontaktowy/ It enables contact with the Service Provider by choosing one of the forms: return contact via phone call or email message. To use the contact form, it is necessary to provide first name, last name and email address.
      • Adding reviews of purchased products. A User who purchased products in the Online store can complete a product review form containing their rating. A link leading to the form is sent to the address provided during order placement. Completing the form requires indicating the review author. The author may be identified in any way, i.e., the User may indicate their first name, last name or pseudonym.
      • Website provision. The Service Provider provides electronic services consisting of enabling display of www.raccooncycles.com website content and all subpages located within this internet address.
    • Conditions for concluding and terminating electronic service agreements
      • Website provision – the agreement is concluded upon displaying the website content, and terminated upon the User ceasing to display it.
      • Contact form – the agreement is concluded when all form fields are completed and submitted. Form submission requires acceptance of these terms and conditions. The agreement expires after completion of return contact by the Service Provider’s employee.
      • Adding reviews of purchased products – the agreement is concluded upon sending the completed form to the Service Provider. Form submission requires acceptance of these terms and conditions. The agreement expires upon the Service Provider posting the purchased product review on the appropriate www.velpoint.pl subpage.
      • Customer account – the agreement is concluded upon creating the Customer account. Creating a Customer account requires acceptance of these terms and conditions. The agreement is terminated upon deletion of the Customer account at the User’s request.
    • Amendment of the part of terms and conditions regarding electronic services.
      • The Online Store may change these terms and conditions for important reasons. Important reasons mean circumstances resulting from changes in:
        • online store functionality,
        • applicable legal provisions,
        • Service Provider’s business profile,
        • provided services,
      • Terms and conditions are amended by terminating the existing conditions via email message directed to registered Users at the address indicated during Customer account registration or by displaying information in the form of a pop-up window. Along with the termination notice, the Online Store sends or provides the new Terms and Conditions content. The termination period is 14 days.

XII. TECHNICAL CONDITIONS

    • To use services provided based on these Terms and Conditions, the User should have:
      • Web browser: Internet Explorer version no older than 7.0 or Mozilla Firefox version no older than 3.0 or Chrome (all versions) or Opera version no older than 2.
      • Enabled JavaScript support.
      • Active email address.

XIII. FINAL PROVISIONS

    • The Terms and Conditions enter into force on May 25, 2018. The Terms and Conditions and sales agreements are governed by Polish law. The sales agreement is concluded in Polish. Disputes arising under the Terms and Conditions or sales agreements will be resolved by the competent common court. The Customer may also use out-of-court methods of complaint resolution (mediation, arbitration court) and pursuing claims. Regardless of the above, a Customer who is a Consumer may seek help from the municipal (district) consumer rights ombudsman. All necessary information in this regard can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. These Terms and Conditions are made available to buyers free of charge through the www.raccooncycles.com website in a form that allows downloading, recording and printing. Based on Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform that an online dispute resolution platform between consumers and entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is a website with a comprehensive service point for consumers and entrepreneurs seeking out-of-court resolution of disputes concerning contractual obligations arising from online sales contracts or service contracts.
    part II contains detailed information about processing your personal data; we provided information separately for each processing process;
  • part III contains information about processing your data on our Social Media profile,
  • part IV contains information about cookies.

You can reach each part and individual information by clicking on the links in the presented table of contents.

I. GENERAL PROVISIONS

§ 1. Administrator

  • The Administrator of your personal data is PRZEMYSŁAW SZOPA with headquarters at ul. Św. Rocha 99, 35-330 Rzeszów, Poland; tel. 575108055. In the further part of the Privacy Policy, we write about ourselves in the first person or refer to ourselves as “Administrator” or “We”. Our details: NIP: 8133723575, REGON: 364806110.
  • You can contact us:
    • by mail: ul. Św. Rocha 99, 35-330 Rzeszów,
    • by email at: hello@raccooncycles.com,
    • by phone at: +48 575108055.

§ 2. Terms used in the Privacy Policy

If in the further part of our Privacy Policy you notice one of the following terms written with a capital letter, it has the following meaning:

  • “Service” – online store, whose main page is located at www.raccooncycles.com;
  • “Policy” – means this document, i.e., the Privacy Policy you are reading;
  • “GDPR” – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. You can find the GDPR text here;
  • “Social media” – Facebook social portal, YouTube, Instagram and other social portals where we have our profiles.

§ 3. Personal data security

  • All personal data that you provide in the Service or that we collect about you while using the Service, we process as Administrator in accordance with GDPR.
  • We apply technical measures required by current personal data protection regulations to prevent unauthorized persons from acquiring and modifying personal data transmitted electronically, i.e., within our Service.

§ 4. Your rights regarding personal data

  • We process your personal data, therefore:
    • you have the right to access your personal data,
    • you can make corrections to them,
    • you can request deletion of your personal data when GDPR allows it,
    • you have the right to restrict processing, to the extent specified in GDPR.
  • In parts II – IV of the Policy, you will find information about additional rights. In some situations, you will have additional possibilities.
  • Want to exercise your rights or learn more about them? Contact us. You can find our contact details in § 1 section 3 of the Policy.

§ 5. Right to object

  • In case of providing us with your personal data or if we collect them ourselves, you can exercise the right to object. The right to object applies to you in two situations – when we process your personal data:
    • for direct marketing purposes; you do not need to justify such objection;
    • based on our other legally justified interests; such objection requires justification by your particular situation. Write to us why we should not process your data.
  • Want to exercise the right to object? Contact us. You can find our contact details in § 1 section 3 of the Policy.

§ 6. Complaint to the President of the Personal Data Protection Office

If you believe that we are processing your personal data unlawfully, you can file a complaint with the supervisory authority. In Poland, this is the President of the Personal Data Protection Office, and their website is available at this address: https://uodo.gov.pl/.

§ 7. Questions about the Policy and its place of publication

II. INFORMATION RELATED TO THE PROCESSING OF YOUR PERSONAL DATA IN INDIVIDUAL PROCESSING PROCESSES

§ 8. Contact with us via contact form, email or phone number

If you use these contact options with us, please note the following matters:

  • Why do we need your data, i.e., for what purpose do we process it? To provide a response to your message and resolve the matter you have presented to us.
  • What rights do you have? We have described them in § 4 and 5 of the Policy.
  • Do you have to provide us with your data? This is voluntary, however without providing your contact details we may not be able to resolve the matter you have presented to us.
  • On what legal basis do we process your data? Art. 6 section 1 lit. f) GDPR, i.e., our legitimate interest.
  • What is our legitimate interest? Resolving the matter you have presented to us and responding to your message.
  • To whom will we transfer your data?
    • Entities engaged in hosting (storing) the Service or personal data for us;
    • entities providing tools for handling individual communication channels.
  • How long will we process your data? For the time needed to resolve the matter you have presented to us. Depending on its type, also for the time needed to demonstrate that we have resolved it, i.e., for the limitation period of claims.
  • Will we transfer your personal data outside the European Economic Area? No.

§ 9. Account registration in the Service

If you use these options in our Service, please note the following matters:

  • Why do we need your data, i.e., for what purpose do we process it?
    • Performance of the account creation agreement in the Service.
    • Performance of services that we provide to you based on the Service regulations.
    • Marketing consisting of:
      • sending you newsletters and other marketing information via email messages, analyzing what content interests you, what you read most willingly; based on this we can also adapt our communication to your interests;
      • adapting the Service, its content, products, services, functionality and communication with you to your interests, which we determine based on your behavior in the Service, interactions with emails or notifications sent to you, in applications, in social media, and also e.g., based on your location, login information, the device you use;
      • placing targeted advertisements on social media platforms and other websites; these advertisements may be based on your activities in the Service.
  • What rights do you have? We have described them in § 4 and 5 of the Policy. You also have the right to data portability under the conditions specified in GDPR.
  • Do you have to provide us with your data? This is voluntary. Without providing it, however, you cannot create an account in the Service, and consequently use the services we provide. You will also not be able to subscribe to our newsletter and receive commercial information from us.
  • On what legal basis do we process your data?
    • Art. 6 section 1 lit. b) GDPR, i.e., performance of the contract we conclude with you and Art. 6 section 1 lit. f) GDPR, i.e., our legitimate interest.
    • If you consent to receiving marketing communications to your email address, the legal basis will also be Art. 10 of the Act on the provision of services by electronic means and Art. 172 of the Telecommunications Law Act. Remember that you can withdraw your consent at any time. If you want to do this, please contact us.
  • What is our legitimate interest? Our legitimate interest is conducting marketing within the scope described in point 1, subpoint 3 above. Additionally, if you subscribe to our email communication (e.g., newsletter), our legitimate interest will be improving our communication by analyzing whether you read the content and which messages interest you most, and adapting this content to your interests.
  • To whom will we transfer your data?
    • bike pickup points to which we deliver products you have ordered,
    • electronic payment operators,
    • shipping and courier companies,
    • providers of newsletter and marketing automation tools;
    • entities engaged in hosting (storing) the Service or personal data for us;
    • law firms and debt collection companies
  • How long will we process your data? For the time:
    1. of the duration of the account creation agreement in the Service and the time necessary to demonstrate that we have performed it correctly; this time corresponds to the length of the limitation period for claims;
    2. of conducting marketing activities by us
    3. until you object to further processing of data for marketing purposes
    4. of withdrawal of consent to send messages to your email address. Your withdrawal of consent does not affect the lawfulness of processing before the withdrawal of consent.
    or or
  • Will we transfer your personal data outside the European Economic Area? No.

§ 10. Order fulfillment without creating an account in the Service

If you use these options in our Service, please note the following matters:

  • Why do we need your data, i.e., for what purpose do we process it?
    • Performance of services that we provide to you based on the Service regulations.
    • Marketing consisting of:
      • sending you newsletters and other marketing information via email messages, analyzing what content interests you, what you read most willingly; based on this we can also adapt our communication to your interests;
      • adapting the Service, its content, products, services, functionality and communication with you to your interests, which we determine based on your behavior in the Service, interactions with emails or notifications sent to you, in applications, in social media, and also e.g., based on your location, login information, the device you use;
      • displaying targeted ads to you on social media platforms and other websites. These ads may be based on your activities on the Service.
  • What rights do you have? We have described them in § 4 and 5 of the Policy. You also have the right to data portability under the conditions specified in GDPR.
  • Do you have to provide us with your data? This is voluntary. Without providing it, you cannot fulfill an order through the Service, and consequently use the services we provide. You will also not be able to subscribe to our newsletter and receive commercial information from us.
  • On what legal basis do we process your data?
    • Art. 6 section 1 lit. b) GDPR, i.e., performance of the contract we conclude with you and Art. 6 section 1 lit. f) GDPR, i.e., our legitimate interest.
    • If you consent to receiving marketing communications to your email address, the legal basis will also be Art. 10 of the Act on the provision of services by electronic means and Art. 172 of the Telecommunications Law Act. Remember that you can withdraw your consent at any time. If you want to do this, please contact us.
  • What is our legitimate interest? Our legitimate interest is conducting marketing within the scope described in point 1, subpoint 2 above. Additionally, if you subscribe to our email communication (e.g., newsletter), our legitimate interest will be improving our communication by analyzing whether you read the content and which messages interest you most, and adapting this content to your interests.
  • To whom will we transfer your data?
    • bike pickup points to which we deliver products you have ordered,
    • electronic payment operators,
    • shipping and courier companies,
    • providers of newsletter and marketing automation tools,
    • entities engaged in hosting (storing) the Service or personal data for us,
    • law firms and debt collection companies.
  • How long will we process your data? For the time:
    1. of conducting marketing activities by us
    2. until you object to further processing of data for marketing purposes
    3. of withdrawal of consent to send messages to your email address. Your withdrawal of consent does not affect the lawfulness of processing before the withdrawal of consent.
    or or
  • Will we transfer your personal data outside the European Economic Area? No.

§ 11. Posting reviews about the Service on Google, Facebook and on the Service website or reviews about products purchased through the Service

If you use these contact options with us, please note the following matters:

  • Why do we need your data, i.e., for what purpose do we process it? To research customer satisfaction and ensure the highest level of customer service. To achieve this goal, we need your opinion regarding the quality of services we offer. For this purpose, we send messages to your email address linking to appropriate forms.
  • What rights do you have? We have described them in § 4 and 5 of the Policy.
  • Do you have to provide us with your data? This is voluntary, however without providing it we will not know what we can improve.
  • On what legal basis do we process your data? Art. 6 section 1 lit. f) GDPR, i.e., our legitimate interest.
  • What is our legitimate interest? Improving the quality of services provided and delivering the highest quality goods.
  • To whom will we transfer your data?
    • Entities engaged in hosting (storing) the Service or personal data for us;
    • entities engaged in administrative support of the Service;
    • entities collecting and publishing reviews about online stores or products.
  • How long will we process your data? For the time:
    1. of publication of your review about the store or product
    2. until you object to further processing of data for marketing purposes.
    or
  • Will we transfer your personal data outside the European Economic Area? No.

§ 12. Newsletter

If you use this option in our Service, please note the following matters:

  • Why do we need your data, i.e., for what purpose do we process it? For marketing purposes consisting of sending you newsletters and other marketing information via email messages, as well as analyzing what content interests you, what you read most willingly. Based on this, we can also adapt our communication to your interests.
  • What rights do you have? We have described them in § 4 and 5 of the Policy. You also have the right to data portability under the conditions specified in GDPR.
  • Do you have to provide us with your data? This is voluntary, however without providing it you cannot receive commercial information from us.
  • On what legal basis do we process your data?
    • Art. 6 section 1 lit. b) GDPR, i.e., performance of the contract we conclude with you and Art. 6 section 1 lit. f) GDPR, i.e., our legitimate interest.
    • If you consent to receiving marketing communications to your email address, the legal basis will also be Art. 10 of the Act on the provision of services by electronic means and Art. 172 of the Telecommunications Law Act. Remember that you can withdraw your consent at any time. If you want to do this, please contact us.
  • What is our legitimate interest? Our legitimate interest is improving our communication by analyzing whether you read the content and which messages interest you most, and adapting this content to your interests.
  • To whom will we transfer your data?
    • Providers of newsletter and marketing automation tools;
    • entities engaged in hosting (storing) the Service or personal data for us;
    • entities engaged in administrative support of the Service.
  • How long will we process your data? For the time:
    1. of conducting marketing activities by us
    2. until you object to further processing of data for marketing purposes
    3. of withdrawal of consent to send messages to your email address. Your withdrawal of consent does not affect the lawfulness of processing before the withdrawal of consent.
    or or
  • Will we transfer your personal data outside the European Economic Area? No.

III. OUR SOCIAL MEDIA PROFILE

§ 13. Using our social media profiles

If you use our profile, please note the following matters:

  • Why do we need your data, i.e., for what purpose do we process it?
    • Responding to private messages you send to us;
    • conducting discussions with you in the comments under individual posts;
    • sharing our posts with you as a person following our profile;
    • for marketing purposes consisting of informing about our services and about ourselves through posts we place on our profile, including sponsored posts that are displayed to a wider group of social media users;
    • for statistical purposes consisting of social media entities, such as Facebook Ireland Ltd. or Instagram, presenting us with data about the visibility of our posts, their reach, number of interactions, demographic data of our followers; the data presented to us by social media entities are statistical data, however they are created based on observation by this company of your behavior on our profile.
  • What rights do you have? We have described them in § 4 and 5 of the Policy.
  • Do you have to provide us with your data? This is voluntary. However, due to the rules applied by social media, we will see your first name, last name (or nickname) and photo if you write to us or comment on our post.
  • On what legal basis do we process your data? Art. 6 section 1 lit. f) GDPR, i.e., our legitimate interest.
  • What is our legitimate interest? Responding to your messages and comments, delivering posts to you, informing about our services and about ourselves through them, analyzing statistical data related to our profile.
  • To whom will we transfer your data? Entities operating social media, such as Facebook Ireland Ltd., Google Ireland Limited and Instagram Inc.
  • How long will we process your data? For the time:
    1. needed to resolve the matter you have presented to us. Depending on its type, also for the time needed to demonstrate that we have resolved it, i.e., for the limitation period of claims;
    2. of your following our profile. Remember that you can always delete your comments under our posts, stop following us or give up having a social media account.

IV. INFORMATION ABOUT COOKIES

§ 14. What are cookies and why do we use them

  • In the Service we use cookies, i.e., small text information stored on your end device (e.g., computer, tablet, smartphone). Cookies can be read by the Service and serve primarily to optimize the use of websites and collect statistical data.
  • We store cookies on your computer, phone or tablet, and then access the information contained in them for the purposes of:
    • configuring the Service and ensuring its full functionality, through:
      • adapting the content of the Service web pages to your preferences and optimizing the use of the Service web pages. In particular, these files allow recognition of basic parameters of your User device and appropriate display of the website, adapted to your individual needs;
      • remembering settings you have selected and interface personalization, e.g., in terms of selected language or region you come from, font size, website appearance, etc.;
      • remembering the history of pages visited in the Service for content recommendation;
    • marketing, consisting of collecting information about what actions you took in the Service; thanks to this we adapt its content to your interests and needs, for example we generate personalized content for you; we also adapt advertisements displayed to you on other websites to what you viewed in our Service and to your interests, for example we can display an advertisement with a promotion of a service you viewed in our Service on a news website;
    • authenticating your identity in the service by ensuring proper configuration of selected Service functions, enabling in particular verification of browser session authenticity;
    • optimization and increasing the efficiency of services provided by us within the Service;
    • analysis and research by creating anonymous statistics that help understand how you use the Service websites, which enables us to improve their structure and content;
    • ensuring security and reliability of the Service.

§ 15. Types of cookies

The Service contains several types of cookies:

  • session cookies, which remain in your web browser memory until you close it,
  • persistent cookies, which remain in your web browser memory until you delete them,
  • external cookies, originating from analytics tool providers in our Service. You can read more about external cookies in § 18.

§ 16. How to delete cookies

§ 17. Impact of changing browser settings on using the Service

Changing the configuration of your web browser to one that prevents or restricts storing cookies may cause limitations in Service functionality. Similar effects may result from deleting cookies during service provision. This means that some of our services will not be available without cookies, for example you will not be able to log into the Service.

§ 18. External cookies

  • Cookies placed on your computer, phone or tablet may originate from other service providers.
  • We use services from:
    • Google Analytics, provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA);
      for traffic analytics in the Service. Based on this, we obtain statistics showing how you and other users use the Service.
    • Google Ads, provided by Google Ireland Ltd. | Gordon House, Barrow Street, Dublin 4, Ireland;
      for optimizing ad display, remarketing and promoting the Service.
    • Facebook.com [cookie administrator: Facebook Inc based in the USA or Facebook Ireland based in Ireland];
  • You can block the operation of Google Analytics mentioned in paragraph 2a above. For this purpose, install this browser add-on provided by Google Inc. available here:
    https://tools.google.com/dlpage/gaoptout?hl=pl.
  • In connection with the use of tools provided by entities based in the United States, your data is transferred to the United States based on the European Commission’s Executive Decision of July 12, 2016, introducing the Privacy Shield.

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